This policy applies to paid Featured and Premium listings bought from AROHARBOUR LIMITED. Reading the AroHarbour website is free, so no payments are taken from readers.
1. Cancelling a paid listing
You can cancel at any time by emailing [email protected] with the subject “Cancel listing”. Your paid placement stays live until the end of the month you have already paid for and will not renew. There are no cancellation fees.
2. Refunds
- Listing not published: if we decline your listing after you have paid, or we have not published it within 10 business days of payment, you will receive a full refund.
- First month guarantee: if you cancel within 7 days of your paid listing first going live, we will refund that first month in full.
- After that: monthly fees already paid are non-refundable, except where we end the contract without cause (we refund the unused period) or where the law requires a refund.
- Our error: if your paid listing is unavailable for more than 3 consecutive days because of a fault on our side, contact us and we will credit or refund the affected days.
3. How refunds are paid
Approved refunds are paid to the original payment method within 14 days of approval. We will confirm by email.
4. Questions
Email [email protected] or write to AROHARBOUR LIMITED, House 80, Lower Bents Lane, Bredbury, Stockport, England, SK6 2NN. These terms do not affect any statutory rights you may have.